Terms of Use

Last updated: 25 July 2026

1. Agreement

These Terms of Use govern access to and use of Seatingly’s websites, applications, booking pages, widgets, links, APIs, dashboards, communications, AI-enabled workflows, support resources, and related services collectively referred to as the “Services.”

By creating an account, accepting an order form, using the Services, or allowing authorized users to use them, you agree to these Terms. If you use Seatingly for an organization, you confirm that you are authorized to accept these Terms on its behalf.

The contracting operator is the person or entity identified in the applicable order form, invoice, account documentation, or service agreement. If a separate written agreement conflicts with these Terms, the separate agreement controls for that conflict.

2. Eligibility and accounts

Account holders must be legally capable of entering a binding agreement and must provide accurate, current information. You are responsible for:

• protecting account credentials;
• assigning appropriate permissions to team members;
• activity performed through your account;
• promptly removing access that is no longer required; and
• notifying Seatingly of suspected unauthorized access or security incidents.

Accounts and credentials may not be sold, shared outside the authorized organization, or used to bypass plan or usage limits.

3. The Services

Seatingly provides tools that may include reservation and appointment capture, scheduling, availability, guest records, waitlists, table or resource management, notifications, booking widgets and links, marketing attribution, reporting, multi-location management, and AI-enabled workflow assistance.

Features may vary by plan, location, integration, device, or release. We may improve, add, modify, or discontinue features. Where a change materially reduces a paid core feature, we will provide reasonable notice when practical.

4. Customer responsibilities

Customers are responsible for:

• configuring accurate availability, services, locations, capacity, and booking rules;
• honoring or managing bookings according to their published policies;
• providing required notices and obtaining necessary consent from guests, clients, staff, and other individuals;
• using personal data only for lawful and disclosed purposes;
• maintaining accurate content and contact information;
• complying with accessibility, consumer, marketing, messaging, privacy, tax, licensing, and industry requirements that apply to their operations;
• reviewing automated, AI-assisted, or generated suggestions before acting on them; and
• maintaining an appropriate backup or export of information they are legally required to retain.

Customers control their own services, prices, cancellations, refunds, availability, staff conduct, and interactions with guests or clients.

5. Acceptable use

You must not:

• use the Services unlawfully, fraudulently, deceptively, or to harm another person;
• upload malicious code or attempt to disrupt, overload, probe, or compromise the Services;
• access another Customer’s workspace or data without authorization;
• reverse engineer or circumvent technical, security, access, usage, or billing controls except where applicable law expressly permits it;
• scrape, copy, resell, sublicense, or commercially exploit the Services without written permission;
• use the Services to send spam or communications without the required consent;
• upload content that infringes intellectual-property, privacy, publicity, or other rights;
• submit highly sensitive information that is unnecessary for the intended booking or workflow; or
• use AI-enabled features to make unlawful, discriminatory, deceptive, or fully automated high-impact decisions without appropriate human review.

We may investigate suspected misuse and suspend access when reasonably necessary to protect users, Customers, data, or service integrity.

6. Customer data and content

Customers retain their rights in data, branding, text, images, configurations, and other content they submit to Seatingly.

Customers grant Seatingly a limited, non-exclusive right to host, copy, transmit, display, process, and otherwise use that content only as needed to provide, secure, support, and improve the Services, comply with law, and perform the applicable agreement.

Customers confirm that they have the rights and permissions needed to provide the content and personal data they submit.

7. Seatingly intellectual property

Seatingly and its licensors retain all rights in the Services, software, design, code, documentation, trademarks, branding, and materials, excluding Customer content. Subject to these Terms and payment of applicable fees, Seatingly grants the Customer a limited, non-exclusive, non-transferable, revocable right to use the Services during the subscription term for its authorized operations.

Feedback may be used to improve Seatingly without restriction or payment, provided that we do not publicly identify the person or Customer who supplied it without permission.

8. Subscriptions, fees, and taxes

Plans, usage allowances, fees, billing periods, currencies, and included features are stated on the pricing page, checkout, order form, or invoice.

Unless otherwise stated:

• fees are due in advance and are non-refundable except where required by law;
• subscriptions renew for the stated billing period until cancelled;
• usage-based services, including paid messaging channels, may incur additional charges;
• Customers are responsible for applicable taxes, duties, and carrier or third-party charges; and
• unpaid amounts may result in restricted or suspended access after reasonable notice.

Cancellation prevents future renewal but does not automatically refund the current billing period. Any trial, credit, promotion, or discount may have additional stated conditions.

9. Third-party services

Customers may connect Seatingly with third-party services. Those services are governed by their own terms, availability, security, and privacy practices. Seatingly is not responsible for a third-party service, but we remain responsible for our own obligations when using a service provider to deliver Seatingly.

10. Communications

You agree to receive transactional, account, security, support, billing, and service communications electronically. Marketing communications can be unsubscribed from where applicable. SMS, WhatsApp, email, or other messaging features may be subject to consent requirements, carrier fees, provider rules, delivery limitations, and separate usage charges.

11. AI-enabled features

AI-enabled features may organize information, summarize activity, assist workflows, generate suggestions, or support decision-making. Outputs may be incomplete, inaccurate, or unsuitable for a particular purpose.

Authorized users remain responsible for reviewing outputs, confirming important information, and deciding whether to act on a suggestion. AI output is not professional, legal, medical, financial, safety, or compliance advice.

12. Availability, maintenance, and beta features

We work to provide reliable Services but do not guarantee uninterrupted or error-free availability. Maintenance, upgrades, internet failures, provider incidents, security events, and circumstances outside reasonable control may affect access.

Preview, beta, or experimental features may change or be withdrawn and may not have the same support or reliability as generally available features.

13. Suspension and termination

You may stop using the Services or cancel according to the applicable plan or agreement.

We may suspend or terminate access if:

• fees remain unpaid;
• these Terms or applicable law are materially breached;
• use creates a security, legal, operational, or reputational risk;
• suspension is needed to prevent harm or unauthorized access; or
• we are required to do so by a competent authority.

Where appropriate, we will provide notice and an opportunity to remedy the issue. After termination, access may end and data will be handled according to the Privacy Policy, applicable agreement, Customer instructions, and legal retention requirements.

14. Confidentiality

Each party may receive non-public information from the other. The receiving party must protect that information using reasonable care, use it only for the applicable relationship, and disclose it only to people who need it and are subject to confidentiality obligations. This does not apply to information that is public through no breach, independently developed, lawfully received from another source, or required to be disclosed by law.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Seatingly disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Seatingly does not guarantee a particular number of bookings, revenue, occupancy, appointments, campaign results, or business outcomes. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

16. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or loss of profits, revenue, goodwill, anticipated savings, or business opportunity.

Except for liability that cannot legally be limited, a Customer’s payment obligations, breach of acceptable-use restrictions, infringement or misuse of intellectual property, confidentiality obligations, or indemnity obligations, Seatingly’s total aggregate liability arising from the Services will not exceed the fees paid or payable for the Services during the twelve months immediately before the event giving rise to the claim.

Local law may provide rights or remedies that override part of this section.

17. Indemnity

To the extent permitted by law, the Customer will defend and indemnify Seatingly against third-party claims arising from Customer content, the Customer’s services or policies, unlawful use of personal data, communications sent without required permission, or a material breach of these Terms.

18. Governing terms and disputes

The governing law, courts, arbitration terms, and contracting entity stated in an applicable order form or service agreement will apply. If none are stated, the laws and courts of the country in which the Seatingly contracting operator is established will apply, excluding conflict-of-law rules and subject to any mandatory rights that cannot be waived.

Before filing a formal claim, each party will make a reasonable effort to resolve the dispute by written notice and good-faith discussion.

19. General

These Terms, the Privacy Policy, applicable order forms, and incorporated service-specific terms form the agreement for the Services. If one provision is unenforceable, the remainder stays effective. A delay in enforcing a right is not a waiver. Customers may not assign the agreement without written consent, except as part of a merger or sale of substantially all relevant assets. Seatingly may assign the agreement as part of a reorganization, financing, merger, or sale.

20. Changes

We may update these Terms to reflect changes in the Services, law, or business operations. We will update the date above and provide additional notice when a material change requires it. Continued use after the effective date of an update constitutes acceptance where permitted by law.

21. Contact

Email: support@seatingly.com
Website: https://seatingly.com